Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use Lunaland Casino’s website, create or use a player account, play games, participate in promotions, and use any related services we make available.

By visiting the site, registering an account, or using any part of the services, you agree to follow these conditions of use. If you do not agree, please do not create an account or use the platform.

These platform rules are written to set clear expectations for players and for Lunaland Casino, including rights, responsibilities, and key restrictions that help keep play fair and the service reliable.

Who can use Lunaland Casino

Lunaland Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age in the jurisdiction where you are located.
• Have the legal right to access and use online casino-style games or sweepstakes-style promotions where you live.

It is your responsibility to confirm that using the platform is lawful for you. We may restrict or block access in certain countries, states, or regions, and availability may change over time. Certain offers and services are available only in the United States and may be restricted in specific states.

Creating an account - keeping details accurate

When you register, you agree to provide accurate, complete, and current information and to keep it updated. This includes contact information and any other account details requested during registration or later for verification.

Accounts must be created in your own name. You may only create and use the number of accounts permitted by Lunaland Casino. If we reasonably believe multiple accounts are being used to gain an unfair advantage (for example, to claim promotions more than once), we may restrict accounts and related benefits.

Verification and identity checks (KYC-style reviews)

To protect players and the platform, Lunaland Casino may request information or documents to confirm details such as:

• Identity and age
• Address or location
• Ownership of a payment method
• Account security or fraud-prevention checks

Verification may be requested at registration, before a redemption or withdrawal is processed, or at any time we reasonably need to confirm eligibility or protect the integrity of the service. If requested information is not provided or cannot be verified, we may limit features on the account until the review is complete.

Your account, your responsibility

You are responsible for maintaining the confidentiality of your login details and for any activity performed through your account. If you believe someone has accessed your account without permission, contact support as soon as possible.

Player accounts are personal. They may not be shared, transferred, sold, or used on behalf of another person. Using someone else’s account - or allowing someone else to use yours - can lead to restrictions or closure to protect the player community and the platform.

Deposits, redemptions, and account balances

Payment methods, processing times, fees (if any), limits, and availability can vary by location, bank/provider rules, and internal checks. Lunaland Casino may support payment methods such as Visa, MasterCard, American Express, and Discover, but we cannot guarantee every method will be available in every situation or on every device.

Withdrawal or redemption requests may be reviewed before approval. We may apply reasonable checks to confirm eligibility, account ownership, promotion compliance, and security. In some cases, additional verification may be required before processing.

Your displayed balances may include different types of credits. For clarity:

• Luna Coins are for entertainment play and do not have monetary value.
• Sweeps Coins may be eligible for redemption for cash prizes or gift cards once playthrough and other conditions are met.

Promotions and bonus terms - what to know before you opt in

Promotions, bonus offers, free spins, loyalty rewards, and special events may be subject to additional bonus terms specific to the offer. Always review the promotion details shown in the offer itself before participating, as conditions can differ.

Depending on the promotion, rules may include:

• Eligibility requirements (such as new-player status, location restrictions, or verification steps)
• Time limits (for example, a limited window after registration)
• Wagering or playthrough requirements (for example, a 1x playthrough on Sweeps Coins before redemption)
• Game restrictions (such as slots-only eligibility for certain offers)
• Maximum redemption limits and other caps that may apply by jurisdiction

Lunaland Casino may refuse, remove, or adjust promotional benefits where an offer is used in a way that conflicts with the stated rules or the fair play expectations described on this page.

Games, features, and access - availability can change

We aim to provide a stable and enjoyable service, but access to games and features may vary based on:

• Your location and eligibility
• Device, browser, or operating system compatibility
• Maintenance, updates, or software changes
• Technical issues or provider outages

Games and services may be added, removed, paused, or limited at any time. This includes promotions, store offers, and feature availability. We do not promise that every game, bonus, or feature will remain available continuously.

Fair play standards - what’s not allowed

Using Lunaland Casino means playing fairly and using the platform for its intended purpose. Prohibited behavior includes, but is not limited to:

• Providing false, misleading, or stolen information
• Fraud, collusion, or attempts to exploit promotions in bad faith
• Chargeback abuse or disputing transactions improperly
• Bonus abuse, including using multiple accounts to claim the same offer more than allowed
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to manipulate game outcomes, site systems, or promotional mechanics
• Allowing another person to play on your account or playing on someone else’s account
• Using the platform for unlawful purposes

If you are unsure whether something is permitted, it’s safer to ask support before proceeding.

When we may restrict, suspend, or close an account

To protect players and the integrity of the service, Lunaland Casino may take reasonable action when we believe there is a valid operational or security reason. This may include:

• Refusing service or limiting access in certain circumstances
• Pausing or removing promotional benefits connected to suspected misuse
• Freezing a transaction or account activity during a review
• Restricting redemptions until verification is complete
• Suspending or closing an account when rules are broken or eligibility cannot be confirmed

We aim to apply these measures in a balanced way and to resolve reviews as quickly as reasonably possible based on the information available.

Mistakes and technical problems - how corrections are handled

From time to time, technical issues or human errors can occur. Examples include:

• Game interruptions or disconnections
• Display errors (such as incorrect balances or offer details)
• Malfunctions, payout errors, or incorrect bonus crediting
• System delays or service interruptions

Where an obvious error occurs, Lunaland Casino may correct the mistake and address the impact in a fair and reasonable way. This can include adjusting balances, voiding affected promotional credits, or correcting game results that were clearly impacted by a malfunction.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun, it may be time to take a break.

Lunaland Casino may offer player protection tools such as limits, time-outs, or self-exclusion options where available. You can also review our Responsible Gaming resources for guidance and support options.

Intellectual property - using site content properly

The site’s content and materials - including branding, logos, design elements, text, software, and other original content - belong to Lunaland Casino or its licensors. You may use the site for personal, non-commercial purposes as intended.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any part of the site or its content without written permission, except where allowed by law.

Third-party providers and linked services

Some elements of the platform may be provided or supported by third parties, such as game studios, payment processors, identity verification partners, and technical service providers. Service availability can depend on these providers, and interruptions or limitations may occur outside our direct control.

The site may also include links or references to third-party services. If you choose to use them, you are responsible for reviewing any third-party terms that apply.

Limits of responsibility

Lunaland Casino is not responsible for losses or damages that result from circumstances such as:

• Technical interruptions, outages, or delays
• Device issues, unsupported browsers, or user configuration problems
• User error (for example, entering incorrect payment details)
• Unauthorized access caused by failure to keep login details secure
• Failures or delays caused by third-party providers
• Events outside reasonable control (such as major network failures or force majeure situations)

Nothing in these site terms is intended to limit rights that cannot be limited under applicable law.

Service provided “as available” - no guarantees

The website, games, and services are provided on an “as is” and “as available” basis. While we work to keep the platform operating smoothly, we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to these terms

Lunaland Casino may update these terms from time to time to reflect changes in the service, legal requirements, security practices, or operational needs. The most recent version posted on the website applies from the date it is published, unless we state otherwise.

We encourage you to review this page periodically so you understand the current platform rules.

Other policies you may need to review

These site terms work alongside other policies that may apply depending on how you use the platform. Where relevant, please review:

• Privacy Policy
• Cookie Policy
• Bonus Terms
• AML/KYC Policy

If a specific promotion includes separate terms, those promotion terms apply to that offer.

Contact Lunaland Casino

If you have questions about these service terms, your account, or how the platform works, you can contact our support team by email at support@lunalandcasino.com. Live chat support may also be available on the website when you are logged in.

By using Lunaland Casino, you help keep the platform safe and fair for everyone. These conditions of use are here to set clear expectations for gameplay, account use, promotions, and transactions - and your continued access to the service confirms your agreement to follow them.