FAQ

Signing up is fast. Click Register, provide an email and password, and verify your address. Email verification awards the first portion of the welcome credits automatically (50,000 Luna Coins + 1 Sweeps Coin). Completing phone verification grants the remaining welcome credit (50,000 Luna Coins + 1 Sweeps Coin). You don’t need to deposit to receive the welcome offer, but some promotions require a verified and active account. Keep your login details secure and use accurate contact information so bonuses and withdrawals process without delay.

The Welcome Offer is a No Deposit signup reward: 100,000 Luna Coins plus 2 Sweeps Coins delivered across verification steps (email and phone). Sweeps Coins require a 1x playthrough on sweepstakes-enabled games before they become redeemable for prizes. Luna Coins are for gameplay only and are not redeemable. The bonus is valid for 30 days after issuance. Note: this offer isn’t available to players in California, Idaho, Michigan, Nevada, New Jersey, and Washington. Bonuses credit automatically when you finish the verification steps, so act quickly to use them while they’re valid.

No bonus codes are required for Lunaland’s standard no-deposit offers. Welcome credits and most daily login rewards are applied automatically once you meet activation conditions (such as verification or daily sign-in). If a promotion does require a code, it will be clearly advertised in the promotions area. Always check promotion terms for eligibility, expiry, and country restrictions.

Lunaland accepts MasterCard and Visa payments in USD. Deposits post quickly so you can start playing right away. Withdrawals of redeemable value (via Sweeps Coins converted to prizes or transfers) require account verification and may take several business days depending on the payout method and banking provider. There’s a minimum redemption threshold for Sweeps Coins (50 SC). For smooth processing, confirm your account details, provide any requested KYC documents promptly, and watch for email updates about your transaction status.

Wagering requirements apply only to Sweeps Coins: a 1x playthrough is required on sweepstakes-enabled games before Sweeps Coins become redeemable. Luna Coins do not carry wagering requirements because they are entertainment-only credits and are not redeemable. Bonus funds may be non-sticky, and promotions are subject to change or cancellation. Always read the specific promotion terms—expiration periods (commonly 30 days) and eligible games are outlined in each offer.

Yes. Lunaland is optimized for mobile play through modern browsers on iOS and Android. Games from our partners (Bgaming via Softswiss and Pragmatic Play) are built to scale across screen sizes, delivering the same core gameplay and features. No app download is required for most devices; just log in at the site URL, and you’ll have access to slots, table games, and sweepstakes-enabled options. If you encounter display or performance issues, try clearing your browser cache or switching browsers before contacting support.

Lunaland features a wide selection of slots and table games from Bgaming (Softswiss) and Pragmatic Play — known for certified RNG titles and polished interfaces. Luna Coins work in promotional mode across many titles, while Sweeps Coins are used on sweepstakes-enabled games that qualify for redemption. Game availability can change, and certain promotional game lists will be highlighted in the promotions or games sections. If a specific title is missing, check back soon or contact support for updates.

Lunaland uses industry-standard protections to keep accounts and transactions safe, including encryption and secure payment processing through trusted card networks. Game outcomes come from tested providers (Bgaming, Pragmatic Play) that employ independent RNGs and regular audits. Sweeps Coins require verification and meet identifiable prize redemption rules to prevent abuse. Promotions and account activity are monitored for fairness; abusive behavior can result in denial or cancellation of rewards. If you have concerns about fairness or security, our support team can provide details about audit and compliance practices.

KYC (Know Your Customer) helps verify identity and safeguard funds. Typical requests include a government ID, proof of address (utility bill or bank statement), and sometimes proof of payment method. Verification is mandatory for withdrawals and prize redemptions; it also reduces fraud and helps process promotions correctly. Upload documents through your account area; the review usually completes within a few business days. If additional documents are required, you’ll be notified by email. Provide clear, up-to-date copies to avoid delays.

If you hit a technical problem (login errors, game crashes, payment hiccups), first try basic troubleshooting: refresh the page, clear your browser cache, disable browser extensions, or try a different browser or device. Confirm your internet connection and that your browser is up to date. If the issue persists, contact live chat for immediate help or email support@lunalandcasino.com with your account details, a description of the problem, and any screenshots. Our team will escalate technical issues and keep you informed until they’re resolved.

Lunaland provides tools to help you control play: deposit limits, loss limits, session reminders, and self-exclusion options. VIP and promotion participation can be restricted at your request. If you feel play is becoming a problem, access account settings to set limits or contact support for assistance. We also provide links to professional support organizations and resources. Responsible play is a priority—use the available controls to keep your experience enjoyable and within your comfort zone.

Customer support is available via live chat for fast assistance and by email at support@lunalandcasino.com for detailed requests or document submissions. Live chat is the quickest route for account access, bonus questions, and troubleshooting; email is ideal for KYC documents or formal inquiries. Support teams aim to respond promptly and will request only relevant information to protect your privacy. Keep your account details handy to speed up the process.