Support

Need help right now? Our live chat connects you with a real support specialist within moments. Available around the clock, the chat team typically responds in under two minutes and can walk you through account verification, deposits, withdrawals, bonus activation, or game troubleshooting in real time. If you’re claiming a limited-time promo, start a chat and get confirmation immediately so nothing slips away.

Email support with clear replies and documentation

For questions that need a paper trail or attachments, email support@lunalandcasino.com. Expect a thorough reply within 12–24 hours. Email is ideal for submitting ID documents, resolving complex account issues, disputing transactions, or getting written confirmation of bonus rules and cashout requirements.

Phone support when urgency matters

When you prefer to speak directly, phone support is available to handle urgent matters such as verification questions and payment concerns. Phone responses are fast when the line is open, and agents will escalate issues to specialized teams when needed to reach a prompt resolution.

Find answers fast in the Help Center and FAQs

Before contacting support, check our Help Center for step-by-step guides and quick fixes. You’ll find clear articles on account setup, verification (how to claim your 100,000 Luna Coins + 2 Sweeps Coins after email and phone verification), deposit and withdrawal procedures, payment options like MasterCard and Visa, currency details (USD), and how Sweeps Coins work. The Help Center covers common scenarios so you can get back to the games faster — visit the full support hub at /support.

A knowledgeable team that treats you like a person

Every member of our support staff is trained on account security, payment processing, verification rules, and game issues from our partners (Bgaming, Pragmatic Play). They work to resolve problems quickly and respectfully, whether it’s a locked account, a pending withdrawal, or questions about Promo T&Cs. Confidentiality and clear communication are standard — we only request what’s necessary to protect your account and process requests.

If you run into anything unexpected — verification delays, bonus questions, or platform quirks — reach out. Our team is ready to help you move forward with confidence. Learn more about Lunaland Casino.